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Returns and Exchanges


The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)


Sales of digital downloads and printable PDF forms are final. Please send me any comments or feedback for future improvements.

Payment

I currently accept PayPal and Credit/Debit card payments through PayPal. Idaho residents pay 6% sales tax. All items come from a smoke-free and pet-free home and ready to ship today.

Shipping

Digital download items are available almost immediately after payment is received. Most physical items ship USPS First Class or Priority Mail. You will receive your item 2-9 days after shipping. Shipping time is not guaranteed by the carrier. Please read the item description for details. All items ship with complimentary insurance and delivery confirmation. Please include special shipping instructions at the time of order.

Additional policies and FAQs


1. Do you offer international shipping?


Yes, on digital products. Other products are dependent on what country the item is to be sent. International customers are responsible for all shipping charges, import duties and taxes. Shipping quotes can be prepared prior to purchase.


2. Can I return a purchase?


Sales of digital downloads are final, so please ask any questions prior to ordering. Most physical items can be returned. Just follow the return guidelines included with your order or on our shipping info page.

Privacy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Payhip.com or its related sites and services.


This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Payhip, Paypal or any third party services you access through Payhip.


To fulfill your order, you must provide me with certain information (which you authorized Payhip or Paypal to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom drawing, for example), if you contact me directly.


I rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;

- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Payhip Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Payhip Seller Policy and Terms of Use.


Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:


1. Payhip/Paypal. I share information with Payhip/Paypal as necessary to provide you my services and comply with my obligations under both the Payhip/Paypal Seller Policy and Payhip/Paypal Terms of Use.

2. Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

3. Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

4. Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.


I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.


I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.


If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:


1. Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact link above.

2. Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

3. Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

4. Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.


For purposes of EU data protection law, I, Esther Melander, am the data controller of your personal information. If you have any questions or concerns, you may contact me.